I don’t know about you, but the overwhelming email culture in both the non-profit and business sector (so I hear from friends) is out of control. Three weeks ago, I became ill and spent two days away from my email prior to returning to work after a weekend. Though I knew for sure that I would have some unread email to filter through, I did not expect my total unread emails to reach what I considered a depressing 387 on a Monday morning. Granted some of these messages were from the previous week, but too much damage had been done in my short absence for my own comfort.
After spending more than half of my day responding to these messages I did something I’ve never done before. I courageously declared email bankruptcy. Highlighting all of the messages in my inbox that had not yet been filed I calmly and cautiously pressed delete and held my breath for a few seconds waiting for a helicopter to suddenly appear outside of the window and a tactical team to sweep into the office and detain me for violating some complicated unknown law regarding national security. It never happened… To my surprise my world did not suddenly come crashing down and I exhaled releasing one of the heaviest work related burdens I carry, email overload.
Feeling good I then took my war against excessive email one step further. I posted a permanent automatic email response message with three fundamentally radical ideas that I hope will spread like wildfire among my colleagues.
Do you find yourself sometimes being owned by your email? Well you don’t have to suffer anymore. Turn the tables around and begin your personal journey toward owning your email with three suggestions for all of those dear friends and colleagues who just can’t seem to avoid reaching out to you.
1) Abandon the body and use the subject line. Suggest that task related messages focus solely on the task. Tell your colleagues to skip the inquiries into the quality of your weekend and get straight to the point by simply stating what they want from you in the subject line of the email. They don’t need to write anything in the body of the email itself. When possible suggest they be as short as possible and simply state “Send updated project plan.”
2) Phone a friend. Unless you’re a part of that microscopic segment of our nation’s population who don’t believe in modern technology and suspect cell phones are just another way for the government to keep tabs on us (which they are by the way), you have a phone and that phone allows you to have quick conversations that avoid the back and forth steps one usually has to take to facilitate a conversation over email. Ask that when feasible your colleagues simply pick up the damn phone and give you a ring.
3) The 200 Character Challenge. Twitter gives us 140 characters. Be nice and throw in an extra 60 characters. When the message can’t be summed up in a subject line, ask your colleagues to be as short as possible and send you “tweet like” emails. To accomplish this they may need to cut out some words and write incomplete/improper sentence (Ex: need to analyze data for upcoming meeting. would like your assistance. send times of availability.) Come on! This is our chance as adults to keep it simple and stick it to that mean, rigid English teacher we had in high school.
These steps are easy and while they may not cure the problems you see with your own email culture, I can assure you that my own experience tells me that they’re a step in the right direction. Best of luck!